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Hospitality Warm Portrait

Terra gradient sidebar and dashed peach rules. Warm and personable.

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Senior Operations Manager

Summary

Operations leader with nine years turning manual, error-prone processes into systems that scale. Built and led cross-functional teams of up to 24, and cut fulfilment cost per order by 31% across two consecutive years.

Experience

Senior Operations Manager

Mar 2021 — Present
Northgate Logistics
  • Rebuilt the regional dispatch workflow, cutting average order-to-ship time from 38 hours to 11.
  • Led a 24-person team across three shifts; lifted retention from 62% to 88% in eighteen months.
  • Introduced weekly variance reporting that surfaced $410K of recoverable annual spend.

Operations Lead

Jun 2018 — Feb 2021
Bluepoint Supply Co.
  • Ran the migration of four warehouses onto a single inventory system with no service interruption.
  • Standardised vendor scorecards, reducing late deliveries by 24% year over year.

Logistics Coordinator

Aug 2016 — May 2018
Harbour & Vane
  • Coordinated inbound freight for 60+ suppliers and resolved customs exceptions.
  • Automated the weekly carrier reconciliation, saving roughly six hours a week.

Education

B.S. Supply Chain Management
University of Texas at Austin
2016
Lean Six Sigma, Green Belt
ASQ
2019

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