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Senior Operations Manager Summary Operations leader with nine years turning manual, error-prone processes into systems that scale. Built and led cross-functional teams of up to 24, and cut fulfilment cost per order by 31% across two consecutive years. Experience Senior Operations ManagerMar 2021 — Present Northgate Logistics Rebuilt the regional dispatch workflow, cutting average order-to-ship time from 38 hours to 11. Led a 24-person team across three shifts; lifted retention from 62% to 88% in eighteen months. Introduced weekly variance reporting that surfaced $410K of recoverable annual spend. Operations LeadJun 2018 — Feb 2021 Bluepoint Supply Co. Ran the migration of four warehouses onto a single inventory system with no service interruption. Standardised vendor scorecards, reducing late deliveries by 24% year over year. Logistics CoordinatorAug 2016 — May 2018 Harbour & Vane Coordinated inbound freight for 60+ suppliers and resolved customs exceptions. Automated the weekly carrier reconciliation, saving roughly six hours a week. Education B.S. Supply Chain Management2016 University of Texas at Austin Lean Six Sigma, Green Belt2019 ASQ

Senior Operations Manager

Summary

Operations leader with nine years turning manual, error-prone processes into systems that scale. Built and led cross-functional teams of up to 24, and cut fulfilment cost per order by 31% across two consecutive years.

Experience

Senior Operations ManagerMar 2021 — Present

Northgate Logistics

Rebuilt the regional dispatch workflow, cutting average order-to-ship time from 38 hours to 11.
Led a 24-person team across three shifts; lifted retention from 62% to 88% in eighteen months.
Introduced weekly variance reporting that surfaced $410K of recoverable annual spend.

Operations LeadJun 2018 — Feb 2021

Bluepoint Supply Co.

Ran the migration of four warehouses onto a single inventory system with no service interruption.
Standardised vendor scorecards, reducing late deliveries by 24% year over year.

Logistics CoordinatorAug 2016 — May 2018

Harbour & Vane

Coordinated inbound freight for 60+ suppliers and resolved customs exceptions.
Automated the weekly carrier reconciliation, saving roughly six hours a week.

Education

B.S. Supply Chain Management2016

University of Texas at Austin

Lean Six Sigma, Green Belt2019

ASQ

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